Customer MDM Expert (Informatica/SAP/CRM/C360)

Job Title:

Location:

Job Type:

NP:

Experience:

Key Skills:

(or)

Key Skills:

Main Responsibilities & Key Activities

• Own the 

  Customer MDM data model

   (entities, Golden Record structures, hierarchies, relationships) and associated rules.
• Configure and operate 

  Informatica IDMC C360

  : entities, 

  match & merge

  , survivorship, transformations, workflows, and APIs.
• Provide hands-on functional SME support and 

  technical advisory

   on solution design, platform capabilities, configuration patterns, and best practices.
• Oversee 

  deployments / environment promotion / release activities

   for C360.
• Drive 

  data quality

   implementation (rules, validation frameworks, monitoring) and translate governance policies into executable controls.
• Support integration with enterprise and external ecosystems (e.g., 

  SAP

  , CRM platforms, IQVIA), including batch/near-real-time/API patterns.
• Manage critical production data issues (matching conflicts, integration failures) and coordinate resolution with cross-functional teams and vendors.
• Produce and maintain technical documentation, design artifacts, and contribute to knowledge transfer/onboarding materials.

Experience Required

·      6–8 years overall experience, including:

Customer MDM

hierarchies/relationships).

Informatica IDMC / C360 (SaaS)

HCO/HCP/Affiliation

external data providers (e.g., IQVIA).

·      Proven ability to advise stakeholders and delivery teams, and to coordinate with vendors/system

integrators on complex issues.

Expected skills

·      Informatica IDMC C360 (hands-on configuration/admin)

·      Data governance & stewardship operating models; audit requirements

·      Integration patterns (batch, near real-time, APIs, event-driven)

·      Integration with SAP / CRM / external providers (e.g., IQVIA)

·      CLAIRE AI capabilities & automation (preferred)

·      Release management: deployments, environment promotion

·      Customer MDM fundamentals (Golden Record, M&M, survivorship, hierarchies/relationships)

·      Data quality rules, validation frameworks, monitoring

·      Data modeling for customer domains (HCO/HCP/Affiliation)

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