Customer & Management Coordinator

Job Title:

Customer & Management Coordinator cum Executive Assistant to Director

Job Location:

Indore

Job Type:

Full-time

Job Summary:

We are seeking a dynamic and proactive professional to coordinate between the management

and customers in our Import Services business. The ideal candidate will be responsible for

maintaining seamless communication with customers, updating them on Import shipment

details, handling IndiaMART inquiries, and supporting sales conversions. This role also

includes acting as the personal assistant to the Director, managing schedules, follow-ups, and

strategic coordination.

Key Responsibilities:

Customer & Business Coordination:

 Update customers with shipment tracking, delivery schedules, and other relevant

details.

 Address customer queries, gather requirements, and resolve issues in coordination with

the management.

 Maintain customer satisfaction by providing timely and professional responses.

 Actively manage IndiaMART leads and inquiries to convert them into business

opportunities.

 Track and follow up on customer orders, payments, and service feedback.

Sales & CRM Support:

 Respond to IndiaMART and other platform leads in a timely and persuasive manner.

 Engage potential customers over calls, emails, and WhatsApp for lead conversion.

 Maintain a record of customer interactions and report lead conversion status to

management.

Management Liaison:

 Relay customer requirements, problems, and suggestions to the management for timely

solutions.

 Work closely with internal departments (logistics, accounts, operations) to ensure

smooth service delivery.

Executive Assistant to Director:

 Manage Director’s schedule, arrange meetings, appointments, and calls.

 Prepare reports, business summaries, and follow-up sheets as instructed.

 Handle confidential information with discretion.

 Provide administrative support in decision-making and day-to-day operational tasks.

Job Type: Full-time

Pay: Up to ₹300,000.00 per year

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person