Customer Experience_SME Subject Matter Expert

3 - 8 years

3 - 4 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Be part of

    CX Strategy & Insights

    team to drive meaningful conversations with users for long-term engagement.
  • Proactively make real-time decisions to

    retain or reactivate users

    .
  • Build rapport with users for nuanced conversations to generate actionable insights.
  • Ensure

    high-quality data capture

    to measure customer satisfaction and drivers.
  • Manage multiple tasks efficiently, adhering to

    company policies, SOPs, and processes

    .
  • Maintain

    in-depth knowledge of games, app flow, tools, and systems

    to ensure high-quality interactions.
  • Handle user queries effectively and promptly escalate/live-track issues.

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Gameskraft

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Bengaluru Karnataka

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