Customer Experience Specialist

Job description

Roles and Responsibilities

• Provide exceptional customer service through phone, email, and chat support to resolve customer queries and concerns.
• Handle incoming calls, emails, and chats in a timely and professional manner.
• Process orders, answer product questions, and provide solutions to issues related to cables, internet services, television services, telephone services, and other technical aspects.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

• 0-1 year of experience in BPO/Call Centre environment or similar industry.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work on rotational shifts.
• Familiarity with basic troubleshooting techniques for resolving common technical problems.

Role: Customer Success AssociateIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with ‘‘ are preferred keyskillsTelevisionTelephoneInternetCateringCablesCustomer RelationshipcomcastCustomer ServiceSolving QueriesService SalesVoice ProcessCustomer Handling

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Monday to Friday
• Rotational shift

Experience:

• Telecommunication: 1 year (Required)
• broadcasting : 1 year (Required)
• comcast: 1 year (Required)

Work Location: In person