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CDK Global
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Customer Experience Project Manager

Customer Experience Project Manager

CDK Global

5 - 10 years

13 - 17 Lacs

Hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

PMP Manager Quality Assurance Team management Analytical Project management Resource allocation Project planning Customer experience Risk management Automotive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Experience (CX) Project Manager

Department: Customer Experience

Reports To: Director of Customer Experience Programs

Job Summary:

The Customer Experience (CX) Project Manager plays a key role in driving initiatives that enhance customer satisfaction, loyalty, and overall experience. Reporting directly to the Director of Customer Experience Programs, this role manages planning, executing, and refining cross-functional projects that align with the organization s customer-centric strategy. The Project Manager will serve as a liaison between the Director of Customer Experience Programs, and our CDK CX ambassador community project working groups, facilitating effective communication and collaboration.

The ideal candidate is a self-starting, analytical thinker with strong project management skills, a passion for customer advocacy, and the ability to collaborate across departments to deliver seamless and impactful customer experiences. This role requires a balance of analytical thinking, creative problem-solving, and excellent communication skills to ensure projects are delivered on time, within scope, and with measurable outcomes.

Key Responsibilities:

Project Planning : Develop detailed project plans, including timelines, milestones, and resource allocation.
Cross-functional Leadership: Lead and motivate project teams, ensuring collaboration and effective communication across different project teams.
Risk Management: Identify potential risks and develop mitigation strategies to ensure project success.
Stakeholder Communication: Maintain regular communication with stakeholders, providing updates and addressing concerns.
Quality Assurance: Ensure that project deliverables meet quality standards and client expectations.
Performance Tracking: Monitor project progress, track key performance indicators, and implement necessary adjustments.
Budget Management: Monitor project budgets, track expenses, and ensure projects stay within financial constraints.
Documentation & Reporting: Maintain comprehensive project documentation, including reports, meeting minutes, and project logs.

Qualifications:

Education: Bachelors degree, Project Management, or related field. PMP certification is a plus.
Experience: Minimum of 5 years of experience in project management, preferably in Software or Automotive.

Skills & Competencies:

Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in project management software (e.g., MS Project, Planner, Clickup).
Ability to manage multiple projects simultaneously with competing priorities.
Problem-solving and decision-making skills.
Highly organized with attention to detail.

Ability to work under pressure and meet tight deadlines.

Travel Requirements : If applicable

Work Location : Hyderabad-(Onsite)

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CDK Global

Technology / Automotive

Richardson

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Customer Experience Project Manager