Customer Experience Project Manager

Job Title:

Customer Experience (CX) Project Manager

Department:

Customer Experience

Reports To:

Director of Customer Experience Programs

Job Summary

The Customer Experience (CX) Project Manager plays a key role in driving initiatives that enhance customer satisfaction, loyalty, and overall experience. Reporting directly to the Director of Customer Experience Programs, this role manages planning, executing, and refining cross-functional projects that align with the organization’s customer-centric strategy. The Project Manager will serve as a liaison between the Director of Customer Experience Programs, and our CDK CX ambassador community project working groups, facilitating effective communication and collaboration.The ideal candidate is a self-starting, analytical thinker with strong project management skills, a passion for customer advocacy, and the ability to collaborate across departments to deliver seamless and impactful customer experiences. This role requires a balance of analytical thinking, creative problem-solving, and excellent communication skills to ensure projects are delivered on time, within scope, and with measurable outcomes.

Key Responsibilities

• Project Planning: Develop detailed project plans, including timelines, milestones, and resource allocation.
• Cross-functional Leadership: Lead and motivate project teams, ensuring collaboration and effective communication across different project teams.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure project success.
• Stakeholder Communication: Maintain regular communication with stakeholders, providing updates and addressing concerns.
• Quality Assurance: Ensure that project deliverables meet quality standards and client expectations.
• Performance Tracking: Monitor project progress, track key performance indicators, and implement necessary adjustments.
• Budget Management: Monitor project budgets, track expenses, and ensure projects stay within financial constraints.
• Documentation & Reporting: Maintain comprehensive project documentation, including reports, meeting minutes, and project logs.
  

Qualifications

• Education: Bachelor's degree, Project Management, or related field. PMP certification is a plus.
• Experience: Minimum of 5 years of experience in project management, preferably in Software or Automotive.
  

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in project management software (e.g., MS Project, Planner, Clickup).
• Ability to manage multiple projects simultaneously with competing priorities.
• Problem-solving and decision-making skills.
• Highly organized with attention to detail.
• Ability to work under pressure and meet tight deadlines.
  

Travel Requirements

: If applicable

Work Location

: Hyderabad-(Onsite)At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.