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Customer Experience Partner - CCM

Customer Experience Partner - CCM

APM Terminals

11 - 14 years

40 - 45 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

analytical skills account relationship management operational excellence dispute resolution customer satisfaction manager program management finance management stakeholder management logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

APM Terminals

Role Overview:
We are seeking a dynamic and results-driven professional to manage the customers within our Cold Chain Logistics business. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction. Key Responsibilities:

Customer Account Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement and satisfaction across all touch-points.
Cold Chain Execution Coordination: Oversee the full life-cycle of cold chain logistics from sourcing to final delivery ensuring temperature integrity, timely execution, and operational excellence.
Finance Collections Dispute Resolution: Manage receivables, drive timely collections, and resolve financial disputes with a customer-centric and solution-oriented approach.

Qualifications:

Strong stakeholder management across internal teams and external partners
Demonstrates high ownership, initiative, and a proactive mindset
Excellent analytical skills and program management capabilities
Effective communicator with the ability to influence and drive outcomes

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Customer Experience Partner - CCM