Customer Experience Manager

We are seeking a highly motivated and experienced Customer Experience Manager to join our team. As the ideal candidate, you will be tasked with developing strategic programs to enhance customer satisfaction, improve operational efficiency, and drive product adoption. Collaboration with leadership, product, engineering, marketing, and customer experience teams is crucial to ensure a seamless and best-in-class customer journey. Your responsibilities will include influencing strategy by executing programs to enhance Customer Experience, collaborating with cross-functional teams to achieve key success metrics. You will work closely with product, process, and tools teams to enhance operational efficiency and streamline user experiences. Managing product roadmaps and sprint prioritizations will be done in partnership with development and engineering teams to elevate the customer experience. In addition, you will analyze customer feedback, NPS data, surveys, and trends to identify areas for product improvement, process optimization, and workflow enhancements. Communication of the customer perspective to internal stakeholders and ensuring processes align with customer-centric values will also be part of your role. You will expand the end-to-end customer experience across multiple channels to create a seamless and effortless customer journey. As the Customer Experience Manager, you will serve as a key advisor on customer experience initiatives, prioritize and design projects, and measure outcomes effectively. Collaboration with external vendors to integrate cutting-edge technology and establish benchmarks and KPIs to assess and continuously improve customer satisfaction and product adoption will also be part of your responsibilities. To be successful in this role, you should be goal-driven, adept at building relationships, effective at task prioritization, possess excellent communication and delegation skills, proactive in providing data-driven insights, innovative, and capable of identifying and mitigating risks. A strong educational background with 8+ years of experience in the customer experience domain is required, and experience in a startup environment is a plus. You should also demonstrate strategic thinking, data-driven problem-solving skills, execution focus, a customer-first attitude, and project management experience. Join us in making a significant impact on customer experience by driving operational excellence and ensuring customer satisfaction at every touchpoint.,