Customer Experience Associate

Qualifications:

• 0 - 1 year experience in customercare
• Diploma, Bachelor’s degree, Post Graduates.
• Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions.
• Active listening skills in handling all customer interactions.

Responsibilities:

• Professional and positive demeanor with excellent interpersonal and phone skills/presence.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
• Provide accurate information, assistance, and resolutions to customer issues related to bookings.
• Address and resolve customer concerns, and complaints promptly and effectively, striving for first-contact resolution whenever possible
• Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Contact the customers based on a daily check-in and check-out basis.
• Collect and document customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
• Encourage customers with positive feedback to write reviews on Google by sharing the review link.
• Maintain detailed and accurate records of customer interactions.
• Work in close partnership with cross-functional partners to resolve customer concerns promptly
• Manage cross-team improvement initiatives to reduce customer journey friction points
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
• Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.
• Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person