Role Bookkeeping: AP / AR, month-end closure of books, reconciliation and accounting reporting to applicable GAAP Taxation: Direct and indirect taxes Statutory compliances: MCA, Taxation, ESI, EPF, S&E and other applicable compliances Finance operations: Transaction operations, including liaising with partner Bank, account recon General and Administrative: Procurement, vendor management, etc. Skills Proficient knowledge of IFRS, GAAP, Direct, and Indirect Taxation Strong attention to detail and good business judgement Negotiation and interpersonal skills Cross-functional collaboration and communication with internal and external stakeholders Qualification CA with 2 years experience or commerce graduate with 5 years experience At least 1 stint in fast-growth startup environment is desirable Hands-on in accounting, strong analytical and problem-solving skills Location: Bangalore (in-office) Mon-Fri, with occasional travel About Skydo Skydo (https://www.skydo.com/) is a fintech startup, solving for b2b cross-border payments. We are supporting exporters to receive foreign payments in a cost-effective, compliant and seamless way. We launched in Nov 2022 and are scaling fast with excellent customer satisfaction. We aspire to become the preferred payment option for Indian exporters and have an exciting vision to build a global payments platform. Skydo is founded by Srivatsan Sridhar and Movin Jain and well-funded by leading venture capital funds such as Elevation Capital, Better Capital to name a few. We look for passionate and hard-working candidates with a willingness to thrive and grow in an early-stage startup environment. We actively work on creating an empowering, transparent and fun work environment. Show more Show less

About Skydo Skydo, a US-headquartered b2b cross-border payments platform, was founded in early 2022 by Movin Jain (2x founder, Product leader, ex-PhonePe) and Srivatsan Sridhar (ex-McKinsey, business leader, ex-Ola, Rupeek). Our product was launched in Nov'22 - to help small Indian businesses collect their export payments globally in a fast, convenient and cost-effective manner. We are solving an acute pain point and seeing strong adoption and retention from our early cohorts. We have grown to over 10,000+ businesses and freelancers, processing over USD 120 million payments annually. Srivatsan and Movin are alumni of premier institutions (IIT, IIM, ISB) and have about 15 years of work experience each across large companies and technology startups. Skydo’s team is 50-member strong, based in Bangalore, with an excellent blend of experienced and young talent from premier institutions and companies. Job Description: Customer Experience Associate Skydo is looking for a Customer Experience Associate / Senior Associate to join our Customer Experience team. This role will report to the Head of Customer Experience and will be responsible for embodying our customer obsession. Join us in delivering unparalleled service and support, ensuring every interaction reflects our dedication to customer satisfaction. Key Responsibilities Serve as the primary point of contact for clients regarding cross-border payment inquiries, escalations, and issue resolution. Provide timely and accurate assistance to clients via phone, email, and chat channels, addressing their queries and concerns effectively. Collaborate closely with internal teams, including tech, operations, product, and compliance, to resolve complex client issues and improve overall service delivery. Proactively identify opportunities to enhance the client experience and streamline support processes. Maintain comprehensive knowledge of our products, services, and industry regulations to effectively support clients and provide informed guidance. Assist in the development of support documentation, training materials, and knowledge base articles to facilitate client self-service and internal training initiatives. Generate daily Management Information System (MIS) reports to track key operational metrics and performance indicators. Qualification & Skills Bachelor’s degree in Business Administration, Finance, Engineering or a related field. 2-4 years of experience in a customer support role, preferably within the financial services or fintech industry. Exceptional communication skills, with the ability to articulate complex concepts clearly and concisely to both technical and non-technical audiences. Proven track record of delivering high-quality customer service and effectively managing client relationships. Detail-oriented with excellent problem-solving and analytical abilities. Strong analytical skills with the ability to generate and interpret MIS reports. Proficiency in Microsoft Office Suite, Ticketing and CRM softwares. Fluency in English and Hindi is mandatory. Proficiency in additional regional languages is considered a strong asset. Location: Bangalore (in-office), 5 day working week with rotational shifts Show more Show less

About Skydo Skydo, a US-headquartered b2b cross-border payments platform, was founded in early 2022 by Movin Jain (2x founder, Product leader, ex-PhonePe) and Srivatsan Sridhar (ex-McKinsey, business leader, ex-Ola, Rupeek). Our product was launched in Nov'22 - to help small Indian businesses collect their export payments globally in a fast, convenient and cost-effective manner. We are solving an acute pain point and seeing strong adoption and retention from our early cohorts. We have grown to over 10,000+ businesses and freelancers, processing over USD 120 million payments annually. Srivatsan and Movin are alumni of premier institutions (IIT, IIM, ISB) and have about 15 years of work experience each across large companies and technology startups. Skydo’s team is 50 member strong, based in Bangalore, with an excellent blend of experienced and young talent from premier institutions and companies. Position overview: Skydo , is looking for Business Development Manager(s) - Field Sales to join our Sales team. This role will report to the Head of Sales and will be responsible for selling Skydo's cross-border payment solutions to prospective and existing customers. The Business Development Manager will have sales quotas for adding new customers, as well as revenue targets from existing customers. What You'll Do Territory mapping (identifying and compiling prospect data) Events, partnerships and activation to warm up leads in the territory Market intelligence on prospects, competitive action and feedback to business, product teams on customer insights Give warm leads to AE / Inside sales team for conversion Convert leads referred from Inside sales through in-person meetings, trust building Manage portfolio of customers to solve for retention, wallet share growth and re-activating churned customers Represent Skydo in the best possible way in your territory and maintain strong ethics in your dealings with customers and industry partners Disciplined maintenance of database, CRM, call logs and customer insights What You Bring Strong sales background with approximately 5 years of work experience, including at least 3 years in SMB businesses preferably in financial services, exports/import services, logistics or adjacent industries. Hands-on experience with CRM systems and B2B customer funnel management (financial services or fintech experience preferred) Natural sales instincts with a focus on results, attention to detail, and strong execution Ability to quickly understand customer needs and build trust-based relationships Exceptional communication skills with the ability to articulate complex solutions persuasively Strong industry network and connections Willingness to travel frequently while based in Bangalore or Delhi Location: Bangalore and Delhi, with frequent travel Show more Show less

Skydo is seeking a Business Development Manager for Field Sales to sell cross-border payment solutions to Indian exporters. The role involves territory mapping, lead generation, customer acquisition, and portfolio management. The position requires strong sales experience, CRM proficiency, and willingness to travel frequently while based in Bangalore or Delhi. Role & responsibilities Territory mapping (identifying and compiling prospect data) Events, partnerships and activation to warm up leads in the territory Market intelligence on prospects, competitive action and feedback to business, product teams on customer insights Give warm leads to AE / Inside sales team for conversion Convert leads referred from Inside sales through in-person meetings, trust building Manage portfolio of customers to solve for retention, wallet share growth and re-activating churned customers Represent Skydo in the best possible way in your territory and maintain strong ethics in your dealings with customers and industry partners Disciplined maintenance of database, CRM, call logs and customer insights Skills & Requirements Must Have Skills B2B sales techniques CRM systems B2B customer funnel management Territory management Business Development Field Sales Analytical skills - spreadsheet tools like Google Sheet, Excel Good To Have Skills Industry network and connections Cross-border payment solutions Customer portfolio management Soft Skills Exceptional communication skills in English and Hindi Ability to quickly understand customer needs and build trust-based relationships Ability to articulate complex solutions persuasively Natural sales instincts with a focus on results Attention to detail Strong execution Industry Domains Experience in financial services, exports/import services, logistics or adjacent industries is preferred Financial services or fintech experience is preferred