Customer Experience Associate

About Luna Ring:

Location:

Starting Date:

Key Responsibilities:

• Customer Query Management: Respond to incoming customer queries across email, live chat, and other social platforms, ensuring high user satisfaction.
• Troubleshooting and Problem Solving: Provide accurate information and resolution for user queries regarding the Luna ring in real-time.
• Proactive Follow-ups: Ensure timely resolution and proactive communication with users regarding their concerns.
• Adaptability: Adapt to different customer needs and adjust responses accordingly, ensuring a tailored experience.
• Customer Empathy and Patience: Show understanding and patience, ensuring that users feel heard and valued.
• Tonality and Documentation: Maintain a friendly and conversational tone while focusing on enriching the user experience.
• Team Collaboration: Work closely with cross-functional teams such as logistics, operations and tech team to channel feedback and contribute to product improvement.
  

Requirements:

• Tech Savvy: Comfortable working with tech products and online tools.
• 1+ years of experience.
• Communication Skills: Strong, clear, and friendly communication, as you’ll be serving primarily international users.
• Prior Internship Background: Experience in customer experience or community management is a plus.
• Discipline and Intent: Must have a strong sense of discipline and the intent to learn and grow
• Commitment to the Rotational Shift