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Kuku Fm
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Customer Delight Lead

Job Expired: This job listing has expired.

Customer Delight Lead

Kuku Fm

7 - 8 years

5 - 9 Lacs

Bengaluru

Posted:3 months ago| Platform:

AI Match Score

Apply

Skills Required

Automation Query resolution Team management Social media Analytical Customer service Customer experience JIRA Analytics CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

About KUKU

Founded in 2018,

KUKU

is India s leading storytelling platform, home to the country s largest digital library of

audio stories, short courses, and now, vertical microdramas

. With a mission to deliver high-quality, personalized stories across genres from entertainment across multiple formats and languages, KUKU continues to push boundaries and redefine India s entertainment industry.

Why Join Us

If you re passionate about

creating exceptional customer experiences

, solving real customer pain points, and leading a high-impact team this role is for you!

What You ll Do:

1 Lead Customer Experience Across Platforms

Oversee and mentor a team managing
emails, chat, social media, and Play Store queries
.
Ensure prompt, thoughtful, and high-quality responses to all customer interactions.
Handle escalations, ensuring quick and effective resolutions.

2 Listen, Empathize, Analyze & Improve

Engage with the users
on social and support channels to
identify issues, trends, and areas of delight.
Conduct customer
surveys and deep-dive conversations
to uncover key insights.
Work cross-functionally with
Product, Tech, and Marketing teams
to fix pain points and enhance user experience.

3 Optimize Workflows & Build for Scale

Implement
AI-driven automation and chatbots
to streamline query resolution.
Continuously improve
FAQs, standard responses, and self-service tools
.
Analyze data & performance reports
to refine strategies and boost team efficiency.

What You Bring

8+ years

in customer service, with

5+ years leading teams

A passion for

delighting customers and solving real user problems

Strong leadership & people skills

you can

coach teams, manage escalations, and drive impact

Sharp analytical mindset

you love digging into data, identifying trends, and making data-backed decisions.

Excellent communication skills

written & verbal, across multiple platforms.

Experience with CRM tools, chatbots, JIRA, and analytics platforms

(a plus!).

Why This Role

Impact
- You shape the way millions of users experience KUKU.
Ownership
- Your ideas and initiatives directly improve customer happiness.
Fast Growth
- Be part of a high-energy, fast-moving environment where customer obsession drives innovation.

Ready to build India s best customer experience

Apply now and let s make customers smile!

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Kuku Fm

Media/Entertainment

Mumbai

51-200 Employees

13 Jobs

Key People

Vivek Goyal

Co-founder & CEO
Vishal Puri

Co-founder & COO
Aditi Kachwaha

Head of Content

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Personal Settings

Customer Delight Lead

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About KUKU

KUKU

audio stories, short courses, and now, vertical microdramas

Why Join Us

creating exceptional customer experiences

What You ll Do:

1 Lead Customer Experience Across Platforms

emails, chat, social media, and Play Store queries

2 Listen, Empathize, Analyze & Improve

Engage with the users

identify issues, trends, and areas of delight.

surveys and deep-dive conversations

Product, Tech, and Marketing teams

3 Optimize Workflows & Build for Scale

AI-driven automation and chatbots

FAQs, standard responses, and self-service tools

Analyze data & performance reports

What You Bring

8+ years

5+ years leading teams

delighting customers and solving real user problems

Strong leadership & people skills

coach teams, manage escalations, and drive impact

Sharp analytical mindset

Excellent communication skills

Experience with CRM tools, chatbots, JIRA, and analytics platforms

Why This Role

Impact

Ownership

Fast Growth

Apply now and let s make customers smile!

More Jobs at Kuku Fm