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Customer Care Voice Associate

Customer Care Voice Associate

Randstad

2 - 6 years

2 - 4 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

inbound international voice process MS EXCEL customer support Customer Support Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Interested candidates can share the resume on my mail id : sameswari.m@randstad.in Candidate Requirements: Minimum 2+ years of international experience , preferably supporting US customers only Experience with both US and UK clients is acceptable (even if 0 years with UK) Previous employment with companies of size 150+ employees , preferably in voice process Proven performance: 94% CSAT , average score around 8384% Any degree accepted . Roles And Responsibilities : Handle inbound calls from customers regarding JCPenney products, services, and orders. Provide accurate and timely information to customers, addressing their questions and concerns effectively. Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests. Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions. Document all customer interactions accurately and completely in the company's systems. Escalate complex or unresolved issues to the appropriate team or supervisor. Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations. Adhere to company policies, procedures, and service level agreements (SLAs). Participate in training sessions and team meetings to stay updated on product knowledge, system updates, and customer service best practices.

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Randstad

www.randstadusa.com/

Staffing and Recruiting

Atlanta GA

1001-5000 Employees

481 Jobs

Key People

Linda Galipeau

CEO - Randstad North America
Tom Hart

Chief Financial Officer (CFO)
Marlo T. Barrow

SVP of Marketing and Communications
Bradley James

SVP of Operations
Erin McCorkle

VP of Talent Engagement

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Customer Care Voice Associate

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Customer Care Voice Associate

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