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UWorld
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Customer Care -Technical Support Specialist

Customer Care -Technical Support Specialist

3 - 7 years

|

5 - 9 Lacs

Posted:Just now| Platform:

Apply

Skills Required

ticketing service excellence billing customer support customer service continuous improvement licensing technical support product support data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users
Our users are students and professional who are preparing for their high-stakes entrance & board examinations
They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns
Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email and phone, with the goal of first contact resolution
The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence

Minimum Education:

Bachelor s degree required

Minimum Experience:

3+ year of experience in a customer support role.
Technical support back

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