Posted:-1 days ago|
Platform:
Work from Office
Full Time
Implementation of healow Genie responsible for end-to-end implementation of healow Genie solution for new and existing practices.
• Conduct workflow assessments to understand the client requirements and configure the system accordingly.
• Collaborate with cross functional team to ensure seamless integration of healow Genie with eCW EHR and non eCW EHR users.
• Provide comprehensive training to practice staff, focusing on effective use of healow Genie features. • Post implementation support and address client concerns promptly to ensure system performance meets client expectation.
• Analyze practice workflow, recommend optimization to maximize the benefits of healow Genie. • Proactively identify and resolve functional issues during and after implementation.
• Collaborate with the product/development team to report and resolve system bugs or enhancement requests.
• Build strong relationship with the customer to foster trust and ensure high satisfaction level. • Act as a liaison between client and internal teams to ensure alignment on goals and expectation. • Stay updated on new features enhancements and updates in the healow Genie platform. • Educate clients about updates and how they can improve their practice operations. • Excellent communication and interpersonal abilities. •
Strong analytical and problem-solving skills. • Ability to lead and motivate teams through change. • Experience with contact center platforms in CRM systems. • Familiarity with AI machine learning concepts particularly, large language models and NLP techniques. • Experience implementing large language models and NLP technology in a contact center environment will be additive advantage
Eclinicalworks
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