Customer Care Specialist

Job Description

A OPPORTUNITY WHICH YOU SHOULD GRAB FOR BETTER CARRIER !!! PROFILE NAME- CUSTOMER CARE EXECUTIVE(GARMENTS COMPANY) LOCATION- RIGO INTERNATIONAL FARIDABAD Location: FARIDABAD Position: Customer Care Specialist Responsibilities: Provide exceptional customer support and assistance to Shopify platform users through various channels such as email, chat, and phone. Resolve customer inquiries, concerns, and issues promptly and effectively, ensuring a positive and satisfactory experience for each customer.Utilize in-depth knowledge of the Shopify platform to guide customers through navigation, troubleshooting, and optimizing their online stores.Collaborate with other teams, including technical support and sales, to address complex customer issues and contribute to a seamless customer journey.Proactively identify trends in customer inquiries and provide feedback to improve Shopify's user interface and overall customer experience. Requirements: Previous experience as a Customer Care Executive, preferably with a focus on e-commerce platforms and Shopify. Strong understanding of Shopify functionalities, including product management, order processing, and customization options.Excellent communication skills with the ability to convey technical information in a clear and understandable manner.Problem-solving skills and the ability to think critically to address customer issues and provide effective solutions.Familiarity with CRM software and a customer-centric approach to ensure a positive and personalized customer experience. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Leave encashment Schedule: Morning shift Experience: total work: 1 year (Preferred) customer care: 1 year (Preferred) Shopify: 1 year (Required) Work Location: In person