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Customer Care Representative - Team Leader

Customer Care Representative - Team Leader

NCR Atleos

5 - 10 years

7 - 12 Lacs

mumbai

Posted:Just now| Platform:

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Skills Required

interpersonal skills excel customer care representative helpdesk atm operations ms office tools management operations crm recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Evaluate vendor performance, determine ways and means to motivate/improve performance.

Analyze team performance and track it closely drive operational efficiency.

Drive initiatives and participate in team projects that enhance the quality or efficiency of help desk service.

Should have an eye for data driven metrics and be able to understand the improvement opportunities, quantify the impact and devise ways to control performance leakages for both the customer and operations.

Identify training needs for the team and conduct timely refresher trainings to have complete process and product related compliance.

Ensure the various internal and customer reports (daily/weekly/monthly) are vetted and audited periodically as well always delivered to the recipients/customer without any unreasonable interruptions.

Should have capability to lead and manage Customer reviews.

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NCR Atleos

IT Services and IT Consulting

Atlanta Georgia

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Customer Care Representative - Team Leader