Customer Care Representative

Role Overview: As an After-Sales and Installation Support Executive at H&M Virtual Services Pvt. Ltd., you will play a crucial role in providing exceptional support to customers throughout the solar system installation process and beyond. Your main responsibilities will include handling customer inquiries, coordinating installations, and ensuring customer satisfaction. You will be part of a dynamic team dedicated to delivering top-notch service to Australian-based solar retailers. Key Responsibilities: - Customer Support: - Answer incoming calls and emails from customers regarding solar system installations, product inquiries, and after-sales support. - Provide clear and concise information about product features, installation processes, and troubleshooting steps. - Resolve customer issues efficiently and effectively, escalating complex problems as needed. - Build strong customer relationships through excellent communication and problem-solving skills. - Installation Coordination: - Schedule and coordinate solar system installations with customers and installation technicians. - Provide necessary information and documentation to customers and technicians for smooth installation processes. - Monitor installation progress and address any issues or delays promptly. - Post-Installation Support: - Provide guidance and support to customers on system operation, maintenance, and troubleshooting. - Address warranty claims and initiate repair or replacement processes as required. - Maintain accurate and up-to-date customer records and installation data. Qualifications Required: - Excellent communication and interpersonal skills - Proven experience of at least 3 years in Technical support, Customer Care, or International Sales (Mandatory skill). - Strong problem-solving and troubleshooting abilities - Ability to multitask and prioritize effectively - Proficiency in computer systems and customer relationship management (CRM) software - Basic understanding of solar systems and installation processes (preferred) - Experience in a call center environment (preferred) - Master's degree or bachelor's degree in Engineering or business administration mandatory (Note: Additional details of the company were not provided in the job description.),