Customer Care Representative

Role Overview: As a Customer Care Representative at Avalanche High-Tech Enterprise, you will be responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Your primary tasks will include responding to customer calls and emails, providing accurate product information, troubleshooting problems, documenting interactions, and collaborating with other departments to enhance the overall customer experience. Key Responsibilities: - Respond to customer calls and emails promptly and professionally - Provide accurate and detailed product information to customers - Resolve customer issues and complaints effectively and in a timely manner - Document customer interactions and follow up on any outstanding concerns - Collaborate with cross-functional teams to ensure a seamless customer experience - Contribute to continuous improvement efforts to enhance customer satisfaction Qualification Required: - Strong communication and interpersonal skills - Expertise in customer service, support, and satisfaction - Proven ability to handle customer complaints with professionalism - Excellent problem-solving and conflict resolution skills - Experience with CRM software and call center operations is a plus - Ability to work collaboratively in a team environment - High school diploma or equivalent required; bachelor's degree preferred,