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Customer Care - Query Receiver

Customer Care - Query Receiver

NJ Group

0 - 3 years

2 - 3 Lacs

surat

Posted:1 week ago| Platform:

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Skills Required

communication skills customer support customer complaints customer queries coordination calls handling solving queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Efficient Handling of Calls.
Serves customers by providing relevant information.
Resolving internal service problems and escalating, if needed.
Providing proactive customer outreach.
Collecting and analyzing customer feedback.
Responding to customer reviews.
Developing and documenting knowledge into helpful content.
Assisting other officers for solving queries in case of excess queries.
Adhering to organizational process & policies.
Providing feedback on enhancement of systems and overall organization on time to time basis.

Skills Required

- Good communication

- Grasping power

- Listening Skill

- Product Knowledge

- Computer Operating

- Coordination

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