Customer Care Professional

As a Customer Care Professional based in Kharadi, Pune, your role will involve handling incoming calls, resolving client queries, and providing accurate information. You will be responsible for following up with clients to confirm appointments, maintaining updated records in CRM, and coordinating with the in-clinic team for timely service delivery. It is crucial to address client concerns promptly, escalate issues when needed, and assist in calling campaigns and customer satisfaction surveys. **Key Responsibilities:** - Handle incoming calls and resolve client queries - Follow up with clients to confirm appointments - Maintain updated records in CRM - Coordinate with the in-clinic team for timely service delivery - Address client concerns promptly and escalate issues when needed - Assist in calling campaigns and customer satisfaction surveys **Qualifications Required:** - Recent graduate or final-year student from any stream - Excellent verbal communication skills in Hindi and English - Proficiency in Marathi is a plus - Polite, patient, and service-oriented communication style - Basic computer knowledge, particularly in Google Sheets and MS Excel - Ability to handle multiple client conversations with calmness under pressure - Full-time availability at the clinic as remote work is not an option If selected for the role of Customer Care Professional, you will receive training in customer communication and healthcare service processes. Based on your performance, you may be eligible for a certificate of internship or a full-time role. This opportunity allows you to work with a passionate team in a health and wellness startup that values a warm, collaborative, and customer-first work culture. If you believe you meet the requirements and are interested in this position, please send your resume to sayaji@expediteinformatics.com. For further inquiries, feel free to contact us at +91 96655 66357.,