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Home
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Jobs in kolkata
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Oneplus India
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Customer Care Officer

Customer Care Officer

0 - 6 years

|

2 - 5 Lacs

kolkata pune mumbai (all areas)

Posted:21 hours ago| Platform:

Apply

Skills Required

escalations customer complaints service operations customer queries customer handling customer service complaint handling customer management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle walk-in and call-based customer queries related to repairs, replacements, and product issues
Create, manage and close service job sheets/tickets in the CRM
Coordinate with technical team & warehouse for parts availability and TAT management
Ensure clear communication of diagnosis, cost estimates, and timelines to customers
Maintain excellent customer satisfaction (CSAT) and Net Promoter Scores (NPS)
Build strong customer relationships and promote loyalty towards the OnePlus brand
Handle escalations politely and professionally, ensuring timely resolution
Generate daily/weekly MIS reports related to customer service operations
Follow all SOPs and service centre compliance standards

Skills & Qualifications

10+ 2 OR Graduate in any discipline
1-6 years of experience in customer service
Good verbal and written communication skills
Good understanding of CRM/Job Sheet handling, TAT, and customer service KPIs
Pleasing personality with strong interpersonal and problem-solving skills
Ability to handle pressure & manage difficult customers professionally
Immediate joiners or short notice period preferred

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Experience: Not specified

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