We are Hiring: Mobile Repair Technicians for OnePlus Service Centres! Are you good at fixing smartphones? Join our team! We need skilled technicians with hands-on experience in mobile repair. 12th pass can also apply if trained in mobile repairing. Location: Multiple OnePlus service centres Experience: 1 to 10 years Brand: OnePlus Job Overview: Looking for a hands-on mobile repair specialist to diagnose and fix smartphones at OnePlus service centres. Must be technically skilled, customer-friendly, and able to deliver quick, quality service. Responsibilities: Check and find faults in customer devices Repair or replace damaged parts Use tools safely and properly during repairs Test devices after repair to make sure they work fine Talk to customers about problems, repairs, time & cost Record all work, parts used, and time taken in the system Meet targets like quick repair time, first-time fix & customer satisfaction Attend training to stay updated on new models and technology Handle customer complaints politely and professionally Skills Required: Strong technical and troubleshooting skills Ability to understand basic technical manuals Good communication & customer handling Basic computer/data entry knowledge Can work under pressure and manage time well Education & Experience: Certified course in Mobile / Chip Level Repairing or Hardware & Software Troubleshooting from a technical institute ITI / Diploma in Electronics, Mobile Repairing, or Communication Equipment Maintenance Graduation (any stream) is also acceptable 12th pass candidates can also apply if they have completed a mobile repairing course and have hands-on experience
Role: Centre Manager Role & Responsibilities: Ensuring the efficient and effective operation of the Service Center. Elaboration and implementation of strategies for the development of the Service Center. Ensuring efficient and effective human resources services. Ensuring efficient logistical services, including office procurement. Information and communication management. Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Set a clear mission and deploy strategies focused on that mission. Develop service procedures, policies and standards. Keep accurate records and document customer service actions and discussions. Analyse statistics and compile accurate reports. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Keep ahead of industrys developments and apply best practices to areas of improvement. Control resources and utilize assets to achieve qualitative and quantitative targets. Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Expectations from the Candidate: Proven working experience as a customer service manager, Center manager. Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industrys latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation