Customer Care Manager

Manager Customer Care & Technical Support

• Responsible for Overseeing & Guiding Day to Day Operations of CCD i.e. Smooth, Productive & Optimum functioning of Customer Care Department (CCD).
• Device Strategies & Techniques to achieve After Sales Service & Revenue Targets through effective planning & budgeting. Training Technicians.

Key Activities:

1. Responsible for managing day-to-day operations of the Customer Care Department (CCD), ensuring smooth and efficient functioning. Achieve after-sales service and revenue targets through effective planning, budgeting, and strategies. Generate leads, maintain client/vendor relations, and manage office infrastructure, data systems, and resources.
2. Set targets for team members, monitor performance, and ensure discipline, policy adherence, and security of resources. Handle technical and commercial evaluations, tenders, quotations, and project documentation. Ensure timely work completion, customer satisfaction, and prompt issue resolution.
3. Oversee equipment maintenance, service manuals, and recurring defect analysis. Conduct training, evaluate employees, and encourage skill development. Monitor payments, procurement, and competitive trends. Regularly update records, reports, and departmental appraisals.
4. Perform any other tasks necessary for smooth functioning and achieving company goals, ensuring professionalism, safety, and continuous improvement.

Skill Required:

1. Leadership Qualities
2. Strategic Thinking
3. Business Acumen & After Sales Service Expertise
4. Strong communication & Negotiation skills
5. Team Management & organization Skills
6. Analytical & Problem Solving skills
7. Decision Making & Diplomatic
8. Empathetic, Adaptability & Resilience
9. Honest, ethical, and dependable.