Customer Care Manager

Company Description

HelpRush is a next-generation consumer tech platform redefining how services are delivered by connecting customers with verified service providers across a wide range of categories. By leveraging advanced matching algorithms and innovative features like a Levels system and real-time booking, HelpRush offers convenience, trust, and efficiency. Our customer-centric design allows users to compare providers, review ratings, and choose tailored services seamlessly. HelpRush is also dedicated to empowering providers with growth opportunities through our Levels system, social security options, and access to premium tools, creating a thriving community of quality, trust, and innovation.

Role Description

This is a full-time, on-site role for a Customer Care Manager located in Srinagar. The Customer Care Manager will be responsible for overseeing customer service operations, ensuring high levels of customer satisfaction, managing customer support teams, and implementing effective customer service strategies. Daily tasks include addressing customer inquiries and complaints, analyzing customer feedback, developing training programs for staff, and maintaining detailed records of customer interactions.

Qualifications

• Experience with Customer Satisfaction, Customer Service Management, and Customer Support
• Strong Analytical Skills for assessing performance metrics and customer feedback
• Excellent Communication skills, both written and verbal
• Proven ability to manage and mentor a customer service team effectively
• Familiarity with CRM systems and practices
• Bachelor's degree in Business Administration, Management, or a related field
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously