Customer Care Manager

3 - 6 years

3 - 5 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

Maijo Moto Maruti Suzuki is seeking an experienced Customer Care Manager from the automobile industry to lead customer engagement, service quality, and satisfaction initiatives. The role involves managing customer care operations, handling escalations, and ensuring compliance with Maruti Suzuki customer experience standards.

Key Responsibilities:

  • Manage end-to-end customer care operations for sales and service
  • Monitor and improve Customer Satisfaction Index (CSI) and Net Promoter Score (NPS)
  • Handle customer complaints, escalations, and resolutions effectively
  • Coordinate with Sales, Service, Insurance, and CRM teams
  • Ensure timely customer follow-ups, feedback calls, and closures
  • Implement Maruti Suzuki customer experience processes and SOPs
  • Train and guide customer care executives and CRM staff
  • Analyze customer feedback and prepare MIS & performance reports
  • Ensure adherence to audit requirements and OEM guidelines

Eligibility & Requirements:

  • 3–6 years of experience in automobile customer care / CRM
  • Prior experience with Maruti Suzuki dealership is an added advantage
  • Strong knowledge of CSI, NPS, and customer retention strategies
  • Excellent communication and leadership skills
  • Proficient in CRM software and MS Office
  • Ability to manage teams and work under targets

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

  • Health insurance
  • Internet reimbursement

Work Location: In person

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