Posted:4 days ago|
Platform:
On-site
At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That’s why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.
Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring—a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.
Our approach to hiring reflects our commitment to Global Inclusion. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.
About the position:
We (Kohler India Technical Center) are a captive global center providing technical and nontechnical support for all the businesses and product lines for Kohler India (Kitchen and Bath).
We are looking for enthusiastic Customer Care Executives to join our team and support our Kohler India Kitchen and Bath customers through various channels like email, voice, chat, and more.
In this role, you'll act as a brand ambassador, building strong relationships and fostering customer loyalty. You’ll provide prompt and accurate service with a positive, problem-solving attitude, ensuring every customer interaction is handled with empathy and care. If you’re dedicated to delivering exceptional service and creating great customer experiences, we’d love to hear from you!
Role and Responsibility:
Handle Inquiries: Answer inbound/outbound customer inquiries via email, voice, chat (and other media) by diagnosing product issues and taking appropriate actions.
Ticket Assignment: Use technology (software like Sales Force, SAP) to assign requests / tickets to the relevant field team for resolution.
Procedure Implementation: Assist in implementing procedures to maximize uptime on email, phone coverage.
Customer Communication: Update customers via phone about the status of their complaints and seek exact impact details to convey to the resolution team.
Complaint Management: Open service calls, follow up with the field team and other internal departments for resolution, and ensure customer complaints are addressed.
Escalation: Escalate unresolved issues according to the escalation matrix and ensure timely resolution.
Technical Understanding: Read and understand technical publications, diagrams, and specification documents.
Upselling: Promote Kohler products and accessories as appropriate.
Customer Service
1
Customer Service, customer complaints, complaint management, International Voice Process, Voice Process, UK Process, Customer Support, Escalations, Blended Process
Pune, Maharashtra, India
Customer Service, customer complaints, complaint management
1 to 3 years
400000 to 600000
28-Jul-2025
Kohler Co.
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pune, maharashtra
Experience: Not specified
Salary: Not disclosed
