11148 Customer Care Jobs - Page 35

Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Ensure compliance to all Audit / RBI regulations .

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - Mumbai,Delhi,Pune,Bangalore,Hyderabad,Chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location - Mumbai,Delhi,Pune,Bangalore,Hyderabad,Chennai

Key Deliverables: Lead Generation Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application. Education Qualification: Undergraduate/Graduate in any stream. Commerce Graduate preferred. Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioral Competencies Execution Excellence Customer Centricity Location - Mumbai,Delhi,Pune,Bangalore,Hyderabad,Chennai

Required Fresher/Experience Min HSC pass out Salary: Rs 11,000 TO 16,000 in hand Basic Knowledge of computer Language- Marathi, Hindi, required Average English. Working Hours : 9:30 AM - 6:30 PM | Monday to Saturday Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact us:- HR Dhanshree :- 9765799435 Perks and benefits Attractive Incentives and Joining Bonus.

1. Make outbound calls to prospective students from the provided leads database. 2. Answer inbound calls and respond to inquiries related to studying abroad, available courses, universities, and admission requirements. 3. Explain the application process, eligibility criteria, visa procedures, and available services clearly and effectively. 4. Schedule appointments for students with career counselors or admission advisors. 5. Maintain records of calls, follow-ups, and student details in the CRM system. 6. Meet daily/weekly/monthly call targets and lead conversion goals. 7. Follow up with students via calls, WhatsApp, SMS, or emails for updates and document collection. 8. Maintain a strong understanding of study abroad destinations such as the UK, USA, Canada, Australia, and Europe. 9. Collaborate with the counseling and marketing teams to ensure smooth lead flow and student engagement.

Job Title: Customer Service Representative German Language Expert To apply, Call/WhatsApp HR Parvez at 9810332844 Job Description: We are seeking a skilled Customer Service Representative fluent in German to provide exceptional support to our German-speaking customers. The ideal candidate will handle inquiries, resolve issues, and ensure a positive customer experience through clear and professional communication. Strong problem-solving abilities and a customer-first attitude are essential. Key Responsibilities: Respond promptly and effectively to customer inquiries via phone, email, and chat in German. Resolve customer issues with empathy and professionalism. Maintain accurate records of customer interactions. Collaborate with other teams to improve service quality. Provide product and service information to customers. Requirements: Fluent German speaker with excellent written and verbal skills Previous experience in customer service preferred. Strong communication and interpersonal skills. Ability to handle difficult situations calmly and efficiently.

Job Description: Ensure100+Tele-Calling Every day & Pitching Customer for Pitching New customer for Gold Loans LeadGeneration for cross sell product at Branch and ensure the conversion. CoordinatewithdifferentBranch staff & managersforclosure. Supervisingday-to-dayoperationsin thecustomerservicedepartment. Respondingtocustomerserviceissuesinatimely manner. Creatingeffective customer serviceprocedures, policies, and standards. TheMISreport toCROandensure the targets are meet . Developingcustomersatisfaction goals and coordinatingwith the teamto meetthem on a steadybasis. Maintainingaccuraterecords anddocumentingall customer service activities and discussions. Assessingservicestatisticsand preparing detailed reports on your findings. HiringandtrainingnewcustomercareExecutive Stayinginformedonthelatest industrytechniques andmethods Walk in Interview Details Interview Time - 11AM to 5 Pm Interview Location - Muthooot Finance Ltd Reginal office MP Tower 1st Floor,Krishnasamy Street (Near SRMSweets),Municipal Colony,Erode-638004. Contact - 9037831390 Kindly share your resume to hrerd@muthootgroup.com Vacancy location : ERODE-E.V NANJAPPA CHETTIAR ROAD PERUNDURAI SATHYAMANGALAM (TN) SENDAMANGALAM (TN) BHAVANI - PAVADI STREET PALLAPATTY - (TN) N. PARAMATHY - (TN) ERODE - NADAR MEDU VALAYAPATTY - (TN) TN PALAYAM - (TN) ERODE - NARAYANAVALASU

Respond and resolve customer queries over calls, chat Provide solutions to the customers Call the leads provided by company and pitch our services Store data of every interaction Interact with customers Call/ WhatsApp HR Rajeshwari 87918 81514 Required Candidate profile Excellent communication skills UG/ Freshers/ Grad Immediate joiner Rotational shifts Exp in customer support and sales will be preferred Exp CS lingual hiring ( Malayalam, kannada, Tamil) Perks and benefits Unlimited Incentives Performance Bonus Allowance

Job Opportunity Immediate Joining! Fresher with excellent communication Any BPO experience required with average communication will go Fixed Day Shift 1 Rotational off Salary :- 16000 To 17000 In Hand Unlimited Incentive Role & Responsibilities: Minimum Qualification: 12th Pass Communicate effectively in Marathi, Hindi, and basic English Immediate joiners preferred Freshers & Experienced candidates are welcome Perks & Benefits: Fixed day shift PF + ESIC & other employee benefits Incentives based on performance Application Process Made Simple Apply in 2 Easy Steps: Update your latest CV (mention your education, skills, experience) Send your CV via WhatsApp directly to: HR Akshada +91 9822472894

HI Warm Greetings from Rivera Manpower Services, Join a premium international process and build a rewarding career in customer support. Warm greetings from Rivera Manpower Services Hiring International Voice Process (Customer Support) Location: Bangalore CTC: Based on experience (up to 6.7 LPA) Call & Book Your Interview Slot: 7829336034 / 7829336202 / 9380300644 /8431721735 Eligibility: Graduates / Undergraduates Minimum 1 year of experience in international voice process (mandatory) Willing to work in US rotational shifts Immediate joiners or maximum 15 days notice period Roles & Responsibilities: Handle inbound and outbound voice calls for international customers Assist customers with queries, complaints, and service-related issues Provide accurate and timely resolutions ensuring a high level of customer satisfaction Maintain defined AHT (Average Handling Time) and meet quality benchmarks Document interactions and escalate complex issues where required Ensure adherence to SLA, CSAT, and compliance standards Communicate effectively with customers from a global client base

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Greetings from [24]7.ai India. Openings for International voice Contact Hr :8147753262- Registration code - ARC 106 Designation: Associate and Senior Associate Handle inbound and outbound calls Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service Qualifications: PUC (12th) Salary Range: Voice INR 2.9LPA- 4.0LPA (Incentive Goodies) Benefits: 2 way free cabs Medical insurance for self and dependent 5 days working 2 days rotational offs Note: Maximum 30 years age limit Immediate joiners only Work from office only Night shifts (US/ Australian) only No general day shifts Kindly drop your resume if your Interested on WhatsApp 8147753262

Job Description: Ensure100+Tele-Calling Every day & Pitching Customer for Pitching New customer for Gold Loans LeadGeneration for cross sell product at Branch and ensure the conversion. CoordinatewithdifferentBranch staff & managersforclosure. Supervisingday-to-dayoperationsin thecustomerservicedepartment. Respondingtocustomerserviceissuesinatimely manner. Creatingeffective customer serviceprocedures, policies, and standards. TheMISreport toCROandensure the targets are meet . Developingcustomersatisfaction goals and coordinatingwith the teamto meetthem on a steadybasis. Maintainingaccuraterecords anddocumentingall customer service activities and discussions. Assessingservicestatisticsand preparing detailed reports on your findings. HiringandtrainingnewcustomercareExecutive Stayinginformedonthelatest industrytechniques andmethods Walk in Interview Details Interview Time - 11AM to 5 Pm Interview Location - Muthoot Finance Ltd.Regional office RV Tower, No:77 / 1 Habibullah Road, T-Nagar Chennai - 600017 . Contact - 9037831388 Kindly share your resume to recruitscni@muthootgroup.com Vacancy location : CHENNAI-TAMBARAM CHENNAI - CHROMPET NAZARATHPET - (TN) BAMBOOFLAT - ANDAMAN GARACHARMA - ANDAMAN JUNGLIGHAT - ANDAMAN KOVOOR - TN DIGLIPUR - ANDAMAN ABERDEEN BAZAR - ANDAMAN HADDO - ANDAMAN PROTHRAPUR - ANDAMAN RANGAT - ANDAMAN

We are looking for smart professionals with a great attitude to make every single client interaction delightful Location - Airoli Mumbai Fresher required with good communication. HSC / 12th pass / undergraduates can also apply. Designation: Customer Service Associate (Night Shift) Your Impact as a Customer Service Associate - US process Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc (Except Stats, Maths Hons & EcoHons) Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Insurance benefits Location : Airoli, Mumbai Interested candidates, please apply directly or share your resumes on : Deepak@niitmts.com Contact - 8287583887

Role & responsibilities providing information, or resolving issues promptly. Understanding Customer Needs: Listen attentively to customers concerns or queries and provide appropriate solutions or support based on their needs. Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided. Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions. Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services. Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the companys products or services to help them make informed decisions. Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels. Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience. Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods. Preferred candidate profile CALL - HR SANIYA KOUSAR -9611785974 EMAIL- thejobfactorysaniya@gmail.com

Urgent Requirement in Kotak Mahindra Bank Video KYC Only for Male Candidates Graduation Mandatory Job Location: Wagle Estate, Thane Education Criteria: Graduate Age Criteria: 30 max Communication -Good Communication Skills Experience: Fresher Required Candidate profile Connect with customer through video call and complete the VKYC Documentation And Cross selling Salary Range:17k to 19k + PF + Insurance More Detail Contact HR Mayuresh:- 9822643973 Perks and benefits Good salary with unlimited incentives

Role & responsibilities providing information, or resolving issues promptly. Understanding Customer Needs: Listen attentively to customers concerns or queries and provide appropriate solutions or support based on their needs. Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided. Following Communication Scripts: Adhere to specific communication scripts and guidelines set by the business to maintain professionalism and consistency in all customer interactions. Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting the benefits of products and persuading customers to make purchases or avail of services. Offering Details about Products: Educate customers about the specifications, features, pricing, and benefits of the companys products or services to help them make informed decisions. Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels. Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience. Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods. Preferred candidate profile

Job Description: Ensure100+Tele-Calling Every day & Pitching Customer for Pitching New customer for Gold Loans LeadGeneration for cross sell product at Branch and ensure the conversion. CoordinatewithdifferentBranch staff & managersforclosure. Supervisingday-to-dayoperationsin thecustomerservicedepartment. Respondingtocustomerserviceissuesinatimely manner. Creatingeffective customer serviceprocedures, policies, and standards. TheMISreport toCROandensure the targets are meet . Developingcustomersatisfaction goals and coordinatingwith the teamto meetthem on a steadybasis. Maintainingaccuraterecords anddocumentingall customer service activities and discussions. Assessingservicestatisticsand preparing detailed reports on your findings. HiringandtrainingnewcustomercareExecutive Stayinginformedonthelatest industrytechniques andmethods Walk in Interview Details Interview Time - 11AM to 5 Pm Interview Location - Muthoot Finance Ltd.Regional office RV Tower, No:77 / 1 Habibullah Road, T-Nagar Chennai - 600017 . Contact - 9037831387 Kindly share your resume to recruitncni@muthootgroup.com Vacancy location : CHENNAI-SALIGRAMAM CHENNAI-POONAMALLEE CHENNAI-MOGAPPAIR CHENNAI-KOLATHUR CHENNAI-PORUR CHENNAI-AMBATTUR THIRUVOTTIYUR REDHILLS PONNERI CHENNAI-AVADI UTHUKOTTAI THIRUVALLORE CHENNAI - KATTUPAKKAM CHENNAI - MANALI CHENNAI - PADI CHENNAI - VALASARAVAKKAM CHENNAI - MOGAPPAIR WEST CHENNAI - KODUNGAIYUR MINJUR (TN) CHENNAI - MKB NAGAR CHENNAI - KARAYANCHAVADI CHENNAI - RAMAPURAM CHENNAI - THIRUMULLAIVAYAL PONNERI - TALUK OFFICE ROAD CHENNAI - PUDUR CHENNAI - RED HILLS GNT ROAD GUMMIDIPOONDI - (TN) CHENNAI - KARAMBAKKAM CHENNAI - THIRUVERKADU CHENNAI - POOMBUHAR NAGAR CHENNAI - THIRUNINDRAVUR CHENNAI - VIVEKANANDA NAGAR CHENNAI - KARANODAI CHENNAI - AYAPPAKKAM THIRUVALLORE - MANAVALAN NAGAR CHENNAI - AVADI - CTH ROAD CHENNAI - VIRUGAMBAKKAM CHENNAI - AMBATTUR, VARADARAJAPURAM CHENNAI - THIRUVOTTIYUR, PERIYAR NAGAR CHENNAI - KORATTUR CHENNAI - MADHAVARAM BAZAR STREET CHENNAI - MOULIVAKKAM CHENNAI - PONNERI - THAIMAN STREET CHENNAI - GOVARDHANAGIRI CHENNAI - PATTABIRAM CHENNAI - ENNORE CHENNAI - MADURAVOYAL CHENNAI- VANAGARAM CHENNAI - JANAPACHATRAM CHENNAI - IYYAPPANTHANGAL CHENNAI - VANIANCHATRAM THIRUMAZHISAI - TN MUTHAPUDUPET - TN PERIYAPALAYAM - TN KAVARAIPETTAI - TN VINAYAGAPURAM PUZHAL - TN ARAMBAKKAM THAMARAIPAKKAM MMDA MATHUR - MANALI NEW TOWN KOVILPATHAGAI - ORAGADAM NOLAMBUR - KAKKALUR KADAMBATHUR - THIRUVALLUR TIRUTANI ROAD

Job Description: Ensure100+Tele-Calling Every day & Pitching Customer for Pitching New customer for Gold Loans LeadGeneration for cross sell product at Branch and ensure the conversion. CoordinatewithdifferentBranch staff & managersforclosure. Supervisingday-to-dayoperationsin thecustomerservicedepartment. Respondingtocustomerserviceissuesinatimely manner. Creatingeffective customer serviceprocedures, policies, and standards. TheMISreport toCROandensure the targets are meet . Developingcustomersatisfaction goals and coordinatingwith the teamto meetthem on a steadybasis. Maintainingaccuraterecords anddocumentingall customer service activities and discussions. Assessingservicestatisticsand preparing detailed reports on your findings. HiringandtrainingnewcustomercareExecutive Stayinginformedonthelatest industrytechniques andmethods Walk in Interview Details Interview Time - 11AM to 5 Pm Interview Location - Muthoot Finance Ltd.Regional office RV Tower, No:77 / 1 Habibullah Road, T-Nagar Chennai - 600017. Contact - 9037831386 Kindly share your resume to recruitcnicl@muthootgroup.com Vacancy location : CHENNAI-ANNANAGAR AYNAVARAM CHENNAI - ANNA NAGAR WEST CHENNAI - ASHOK NAGAR CHENNAI - VADAPALANI 100 FEET ROAD CHENNAI - PARRYS - SUNKURAMA CHETTY STREET CHENNAI - PONDY BAZAR CHENNAI - CHOOLAIMEDU - HIGH ROAD CHENNAI - KOYEMBEDU CHENNAI - KK NAGAR PERIYAMET - TN ALAPPAKKAM - TN KELLYS - TN SOWCARPET - TN ICF- ARUMBAKKOM EXTENSION

We are looking for the customer care team lead. who have an experience of handling 15-20 customer care executives. A candidate should known to the blended process, voice process and CRM. Required Candidate profile Excellent personality Experience with CRM tools. Strong communication skills