Customer Care Executive

At WishCare, we’re hiring a Customer Care specialist to help us provide the best possible experience to every customer who interacts with us. The customer care specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations.

Objectives of this role

• Drive a seamless customer experience that creates positive sentiment for our brand
• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers

Responsibilities

• Manage customer conversations across all our support channels (in-store, online, emails and via phone)
• Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
• Proactively take steps to enhance the customer experience
• Share relevant customer feedback to help us improve our offerings
• Evaluate our customer support processes, devise improvements, measure results, and iterate
• Report on key customer service metrics and identify noteworthy trends

Required skills and qualifications

• Strong written and verbal communication skills
• Friendly and respectful communication skills
• Exceptional problem-solving ability, backed by good judgment
• Basic Calculative mathematical ability
• Ability to respond to customer questions using social media