Customer Care Executive

Location: New Delhi

Department: Customer Support

Reports To: Ecommerce Manager

Job Summary: We are looking for a motivated and enthusiastic Customer Support Executive to join our team. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues efficiently. This role requires excellent communication skills, a customer-oriented attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently, aiming for first-contact resolution.
• Maintain a high level of customer satisfaction through proactive support and problem-solving.
• Document and track customer interactions and issues
• Collaborate with other departments to resolve complex customer issues.
• Provide customers with product and service information.
• Follow up on customer interactions to ensure their issues are resolved and they are satisfied with the service.
• Identify and escalate issues to the appropriate team members or management when necessary.
• Keep up to date with product knowledge and company policies to provide accurate information to customers.
• Assist in developing and implementing customer service policies and procedures.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is preferred.
• Proven experience in a customer support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using Microsoft Office Suite.
• A customer-oriented mindset and a passion for helping others.
• Ability to work in a team-oriented environment and adapt to changing priorities.

Benefits:

• Opportunities for professional development and growth

Job Type: Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Application Question(s):

• Total Number of Work Experience
• What is your current Salary?
• What is your expected salary?
• Notice Period (If currently working)

Work Location: In person