Customer Care Executive

Position OverviewWe are seeking a dedicated and enthusiastic

Customer Care Executive

to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional customer service and support. As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients. This position offers a unique opportunity to work in a hybrid environment, allowing for flexibility while contributing to our mission of delivering outstanding customer experiences.Key Responsibilities

• Provide prompt and effective customer support through various channels, including phone, email, and chat.
• Assist customers with inquiries, complaints, and product-related issues, ensuring a high level of service.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to resolve complex customer issues and improve service delivery.
• Identify opportunities for process improvements and contribute to the development of best practices.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Adhere to company policies and procedures while maintaining a positive and professional demeanor.
  

Qualifications

The ideal candidate will possess the following qualifications:

• 0 to 2 years of experience in customer support, customer care, or customer service roles.
• Strong communication skills, both verbal and written, with a focus on customer interaction.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using customer support software and tools.
• Demonstrated problem-solving skills and a proactive approach to customer service.
• Flexibility to work in a rotating schedule, including weekends and holidays.
• A positive attitude and a genuine desire to help customers.
  

Additional InformationThis is a

contractual

position with an annual salary of

2,00,000

. We have

10 positions

available for this role, and the work location is in

Kochi

and

Bangalore

. The work mode is

hybrid

, allowing for a blend of remote and in-office work.If you are looking to kickstart your career in customer service and are eager to make a difference in the lives of our customers, we encourage you to apply for the Customer Care Executive position. Join us in our commitment to excellence and be a part of a team that values your contributions!This job is provided by Shine.com