1 - 3 years

3 - 4 Lacs

Posted:20 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key responsibilities

  • Handle incoming calls, WhatsApp messages, emails, website and portal enquiries, and walk‑ins, providing prompt and courteous responses.
  • Provide accurate information on property listings, pricing, availability, project details, documentation, and company services.
  • Log all enquiries in the CRM, update customer records, and track the status of each lead or service request.
  • Schedule site visits, property showings, and meetings for the sales/leasing team, and share reminders with clients.
  • Coordinate with sales, leasing, marketing, and operations teams to ensure quick resolution of client queries and service issues.
  • Receive and document complaints related to maintenance, handover, documentation, or billing, and follow up until closure while keeping the customer updated.
  • Support booking and post‑booking processes (forms, KYC, basic documentation, payment confirmation follow‑up, etc.) as guided by company policy.
  • Collect customer feedback after site visits, bookings, and handovers to help improve service quality.
  • Maintain high service standards, follow communication scripts and SOPs, and adhere to company policies and regulatory guidelines.

Required qualifications and skills

  • Education: Graduate in any discipline; a degree/diploma in Business, Marketing, or Hospitality is an advantage.
  • Experience: 1–3 years in customer service; experience in real estate, property management, or hospitality is preferred.
  • Communication: Excellent verbal and written communication in English and local language; strong telephone etiquette and active listening skills.
  • Customer orientation: Empathetic, patient, and solution‑oriented with the ability to handle difficult or upset customers calmly.
  • Technical skills: Comfortable with CRM software, MS Office, email, and online listing/lead portals.
  • Personal attributes: Well‑organized, good at multitasking, time management, and working in a fast‑paced, target‑driven environment.

Preferred extras (optional)

  • Knowledge of the local real estate market, basic real estate terminology, RERA or similar regulations, and common documentation.
  • Experience supporting sales teams with lead qualification, basic upselling/cross‑selling, and follow‑up.
  • Prior experience in a real estate developer, brokerage, or property management company.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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