Customer Care Executive

Key responsibilities

• Handle incoming calls, WhatsApp messages, emails, website and portal enquiries, and walk‑ins, providing prompt and courteous responses.
• Provide accurate information on property listings, pricing, availability, project details, documentation, and company services.
• Log all enquiries in the CRM, update customer records, and track the status of each lead or service request.
• Schedule site visits, property showings, and meetings for the sales/leasing team, and share reminders with clients.
• Coordinate with sales, leasing, marketing, and operations teams to ensure quick resolution of client queries and service issues.
• Receive and document complaints related to maintenance, handover, documentation, or billing, and follow up until closure while keeping the customer updated.
• Support booking and post‑booking processes (forms, KYC, basic documentation, payment confirmation follow‑up, etc.) as guided by company policy.
• Collect customer feedback after site visits, bookings, and handovers to help improve service quality.
• Maintain high service standards, follow communication scripts and SOPs, and adhere to company policies and regulatory guidelines.

Required qualifications and skills

• Education: Graduate in any discipline; a degree/diploma in Business, Marketing, or Hospitality is an advantage.
• Experience: 1–3 years in customer service; experience in real estate, property management, or hospitality is preferred.
• Communication: Excellent verbal and written communication in English and local language; strong telephone etiquette and active listening skills.
• Customer orientation: Empathetic, patient, and solution‑oriented with the ability to handle difficult or upset customers calmly.
• Technical skills: Comfortable with CRM software, MS Office, email, and online listing/lead portals.
• Personal attributes: Well‑organized, good at multitasking, time management, and working in a fast‑paced, target‑driven environment.

Preferred extras (optional)

• Knowledge of the local real estate market, basic real estate terminology, RERA or similar regulations, and common documentation.
• Experience supporting sales teams with lead qualification, basic upselling/cross‑selling, and follow‑up.
• Prior experience in a real estate developer, brokerage, or property management company.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person