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Vertico BPO and LPO Services Pvt Ltd
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Customer Care Executive

Customer Care Executive

Vertico BPO and LPO Services Pvt Ltd

1 - 3 years

2 - 3 Lacs

hyderabad

Posted:3 days ago| Platform:

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Skills Required

excellent verbal and written communication skills fluent english voice process international voice process inbound voice process communication skills spoken english domestic voice process bpo voice inbound calls voice support international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Department:

Reports To:

Job Type:

Job Summary:

Key Responsibilities:

Handle inbound calls from international clients related to legal services and law firm enquiries.
Provide accurate information about legal processes, services, and appointment scheduling (non-advisory).
Gather and document essential information from callers with a high level of accuracy and attention to detail.
Transfer calls or escalate issues to the appropriate legal team or department as needed.
Maintain confidentiality and adhere to data protection and client privacy standards.
Update call records, logs, and CRM systems consistently and thoroughly.
Stay informed about service updates, law firm procedures, and client requirements.
Deliver exceptional customer service while managing potentially sensitive or urgent situations.

Requirements:

1-2 years of experience in an international voice process, preferably with exposure to legal, healthcare, or professional services.
Excellent verbal communication skills in English (US/UK accent is a plus).
Strong listening skills and the ability to show empathy and professionalism under pressure.
Ability to work in night shifts or rotational shifts to support international time zones.
Comfortable working in a high-call-volume environment.
Basic understanding of legal terminology is preferred but not mandatory.
Familiarity with CRM tools and call management systems.

Other Details:

Competitive salary
Cab/transport facility is not provided
Training and learning opportunities
Opportunity to work with global clients in a professional environment
Supportive team culture and structured career growth
Shift Timings: 1:30 Pm to 10:30 Pm and 2:30 Pm - 11:30 PM

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