Job Title: Customer Care Executive - International Voice Process Location: Hyderabad Department: Customer Support Reports To: Team Lead Job Type: Full time - UK shift Job Summary: We are seeking a skilled and articulate Customer Care Executive to handle inbound calls for our international clients in the legal sector. The role requires addressing inquiries related to legal services, gathering accurate information, and providing timely and professional support to callers. You will be the first point of contact for individuals seeking legal assistance or information, and your ability to communicate with empathy and clarity is critical. Key Responsibilities: Handle inbound calls from international clients related to legal services and law firm enquiries. Provide accurate information about legal processes, services, and appointment scheduling (non-advisory). Gather and document essential information from callers with a high level of accuracy and attention to detail. Transfer calls or escalate issues to the appropriate legal team or department as needed. Maintain confidentiality and adhere to data protection and client privacy standards. Update call records, logs, and CRM systems consistently and thoroughly. Stay informed about service updates, law firm procedures, and client requirements. Deliver exceptional customer service while managing potentially sensitive or urgent situations. Requirements: 1-2 years of experience in an international voice process, preferably with exposure to legal, healthcare, or professional services. Excellent verbal communication skills in English (US/UK accent is a plus). Strong listening skills and the ability to show empathy and professionalism under pressure. Ability to work in night shifts or rotational shifts to support international time zones. Comfortable working in a high-call-volume environment. Basic understanding of legal terminology is preferred but not mandatory. Familiarity with CRM tools and call management systems. What We Offer: Competitive salary Cab/transport facility is not provided Training and learning opportunities Opportunity to work with global clients in a professional environment Supportive team culture and structured career growth Shift Timings: 1:30 Pm to 10:30 Pm and 2:30 Pm - 11:30 PM

This is a full-time on-site Account Executive role located in the Greater Hyderabad Area. We are currently seeking a detail-oriented and skilled Account Executive to join our dynamic team. If you have a keen eye for detail, excel at managing financial records, and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities: Accurately process and manage invoices, ensuring timely payments and resolutions Maintain general accounting records and assist with monthly closing processes Prepare and maintain detailed Excel spreadsheets, ensuring data integrity and accuracy Support the finance team with general accounting tasks as needed Collaborate with team members to improve processes and enhance efficiency Qualifications: Bachelor's degree in accounting, Finance, or a related field 1-3 years of experience in invoice processing, accounts payable, or a similar role. Proficiency in Microsoft Excel (MS Excel-VLOOKUP up, HLOOKUP, Pivot Table) Strong attention to detail and excellent organizational skills Good English communication skills, both written and verbal Ability to work independently and as part of a team Strong communication skills and a positive attitude Shift Timings: 11:30 AM to 8:30 PM (No work-from-home option) Why Join Us? Competitive salary and benefits package Opportunities for professional growth and development A collaborative and supportive work environment Work with a talented and motivated team

L1 IT Support Engineer Position: 3 Openings Experience: 1-2 Years+ Key Responsibilities: Provide first-level technical support for hardware, software, and networking issues with a strong focus on clear and professional communication. Deliver outstanding customer service through face-to-face, phone, and electronic interactions, ensuring a seamless end-user experience. Troubleshoot and resolve hardware malfunctions, printer issues, and basic network connectivity problems while keeping users well-informed. Assist with email configuration and remote support for end-users, ensuring timely and effective resolutions. Manage user accounts, including Active Directory (AD) administration, and convey access-related information concisely. Support Windows operating systems, Windows Server, DHCP, DNS, and basic networking tasks, explaining solutions in a user-friendly manner. Handle IT support requests through ticketing tools, ensuring adherence to SLAs and proactive updates to users. Required Skills & Competencies: Outstanding verbal and written communication skills ability to explain technical issues in a simple, clear, and professional manner. Strong problem-solving and troubleshooting abilities for Windows, Mac, and server environments. Proficiency in IT service management processes and ticketing tools, with regular user updates. Solid understanding of networking concepts (LAN, DHCP, DNS). Experience in remote support and mail configuration, providing step-by-step guidance for users. Customer-focused approach with a high level of patience, empathy, and attentiveness. Ability to prioritize and manage multiple tasks effectively while keeping stakeholders informed. Team-oriented with a proactive approach to issue resolution and knowledge sharing. This role is ideal for candidates who excel in both technical support and effective communication , ensuring smooth IT operations and a great user experience.

Role : Human Resource Manager for a UK Process Experience : 5+ years Job Type : Office based, full time permanent role Location : Vertico BPO and LPO Services Pvt. Ltd,110A & 111, Manjeera Trinity Corporate, JNTU Hi-tech City Road, Hyd-500072 Company Description: Vertico BPO and LPO Services Private Limited is an industry-oriented outsourcing solutions and legal processing provider based in Hyderabad. Since its establishment in 2018, the company has earned a reputation for its excellent services. Vertico serves as the principal client for Duncan Lewis Solicitors, a prestigious law firm, handling all their specialized office support functions. The company aims to maintain its reputation by providing easy-to-implement and long-term outsourcing solutions. Main Purposes: To assist in the implementation of the companys Human Resources Plan in line with the company's business plan To actively contribute to achieving company objectives (this may include project work) To assist the senior management team with HR duties and responsibilities To deal with all HR operational matters within the client/department groups allocated Key Tasks: • Providing best practice advice and guidance on company policies, terms and conditions of employment and legislation. Dealing with Employee Relations matters including disciplinary and grievance cases. Coaching and supporting Supervisors, Managers and Directors through any staffing issues with the view to find a resolution at an informal stage (including informal mediation). Take notes, produce documentation and advise on fairness/process on disciplinary/grievance/investigatory panels. Dealing with various HR queries/matters, throughout the business, reliably and in accordance with legal requirements Assisting with payroll matters where required All aspects of recruitment All aspects of training and development, including induction Ensuring staff maintain CPD points and relevant accreditations Ensuring probationary reviews and appraisals are carried out effectively. Performance management conducting and assisting Directors, Managers and Supervisors at performance management meetings to ensure individual performance targets are met. Attendance Management. Report on key HR metrics. Ensuring monthly report/reporting is submitted on time Ad hoc HR related project work Overseeing leavers process Involvement in auditing and reporting Overseeing onboarding process. Assisting in talent acquisition of LPO. Assisting and coordinating ongoing training. Overseeing offboarding process. Dealing with employee relations. Skills: Excellent organization skills with the ability to manage a large workload under pressure Highly developed interpersonal skills with the ability to influence with confidence at a senior level Professional manner, proactive approach to work Demonstrate the ability to work confidentially, remaining discreet at all times High attention to detail, proactive, able to coach and develop others through advice. Excellent communications skills to work effectively with people at all levels Excellent analytical skills and ability to use own initiative but know when to seek guidance Committed team player and self -motivated Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems