Customer Care Executive

ABOUT THE ROLE:
The Customer Care Executive handles customer inquiries, resolves complaints, and provides exceptional service to ensure customer satisfaction and retention. This role requires excellent communication skills, patience, and a thorough understanding of the company's products or services.RESPONSIBILITIES :- Respond to customer inquiries via phone, email, chat, or social media.- Provide accurate information regarding products, services, and policies.- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.- Investigate and resolve customer issues promptly.- Follow up to ensure resolution and escalate unresolved issues to the appropriate departments.- Document all customer interactions and transactions, recording details of inquiries, complaints, and actions taken- Maintain a positive, empathetic, and professional attitude toward customers at all times.- Go the extra mile to engage customers and build lasting relationships.- Conduct customer satisfaction surveys and report feedback to management.- Stay updated with product knowledge and changes in company policies.- Educate customers on new products or services.- Assist in training new employees on customer service protocols.- Work closely with other departments to ensure a seamless customer experience.- Participate in team meetings and contribute ideas for improving customer service.- Share best practices and mentor junior team members.- Manage and update customer accounts.- Process orders, forms, applications, and requests.- Prepare and submit reports on customer interactions and activities.SUCCESSFUL CANDIDATES HAVE:- Educational Qualification: Bachelor’s degree from any Tier 1/Tier 2 college- Work Experience: 1-2 Years in a Customer Relationship Management/ Account Management Role- Key Skills: Customer Experience Champion, Strong Oral and Written communication skills, Consultative approach to account management, Deep customer empathy.