Customer Care Executive

Company Description

RF Combine, established in 1984, is a globally recognized organization with diverse operations spanning production, distribution, retail, and hospitality. With decades of experience, the group is synonymous with quality and customer-centric practices. Its portfolio includes popular market-leading brands such as Nellara, Rose Flower, Neltea, and more, which are well-regarded by consumers worldwide. RF Combine takes pride in continuously evolving while maintaining a steadfast commitment to quality and industry leadership.

Role Description

This is a full-time on-site role for a Customer Care Executive located in Malappuram. The Customer Care Executive will handle customer inquiries, resolve issues, and ensure outstanding customer satisfaction. Responsibilities include providing efficient customer support, managing service-related concerns, fostering strong relationships with customers, and working closely with sales teams to meet business objectives.

Qualifications

• Strong Customer Support, Customer Service, and Customer Satisfaction skills
• Excellent Communication skills, both verbal and written
• Ability to collaborate with Sales teams and assist in achieving business goals
• Exceptional problem-solving and interpersonal skills
• Prior experience in customer-facing roles is advantageous
• High school diploma or equivalent; additional education or certifications are a plus