Customer Feedback & Quality Liaison Officer

Company Description

Founded in 1984, RF Combine is a diversified, quality-focused, and customer-centric group with a significant global presence. Known for its market-leading brands like Nellara, Rose Flower, Neltea, and others, RF Combine has made its mark across various industries including production, distribution, retail, and dining/hospitality. The group consistently evolves and diversifies to ensure top-notch quality and customer satisfaction, making it a proud industry leader.

Role Description

This is a full-time on-site role for a Customer Feedback & Quality Liaison Officer, located in Malappuram. The officer will be responsible for gathering and analyzing customer feedback, ensuring service quality, and facilitating communication between customers and internal teams. Tasks will include handling customer inquiries, providing training on quality standards, and working to improve customer satisfaction.

Qualifications

• Strong Interpersonal Skills and Communication abilities
• Proficient in Analytical Skills and Customer Service
• Experience in Training and quality assurance
• Problem-solving skills and attention to detail
• Bachelor's degree in Business, Communications, or a related field
• Experience in