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Rentokil Initial
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Customer Care Executive

Customer Care Executive

Rentokil Initial

0 - 1 years

2 Lacs

mumbai

Posted:23 hours ago| Platform:

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Skills Required

senior customer care executive customer care executive data analysis payroll telesales senior executive customer relationship individual contributor data entry crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are pleased to announce a

walk-in interview

for the role of

Customer Care Executive (Call centre)- Vikhroli

Rentokil PCI

, a leading organization committed to delivering excellence. This is a great opportunity to join a dynamic team and grow your career in a

fast-paced, technology-driven environment

Walk-in Interview Details:

:
Time:
to
Venue:
Rentokil PCI , 301, 3rd Floor, L D Building, Mehra Industrial Estate, L. B. S. for contact management to strengthen the customer relationship which is the key to retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
Needs to achieve monthly sales collection targets

Key Result Areas:

Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
Ensure to maintain CRM quality standards in each customer communication.
Adhere to the benchmark & SOP prescribed in the training.
To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

Attentiveness.
Excellent telephone skills
Clear communication skills
Ability to use positive language.
Time management skills and Good Typing speed
Good interpersonal skills and ability to work with internal & external team
Data Analysis

Requirements

Educational Qualification / Other Requirement:

Any graduate fresher can apply for this role
Certifications in data entry will be an added advantage

Educational Qualification / Other Requirement:

Graduation
Liking for Telesales

Role Type / Key working relationships:

Individual Contributor
Internal team
External stakeholders

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in:

Service
Relationships
Teamwork
Responsibility

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