Customer Care Executive

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Job Summary:

The Customer Service Associate (CSA) is responsible for providing excellent customer support by assisting clients with inquiries, resolving issues, and ensuring a positive customer experience. The CSA serves as the primary point of contact between the company and its customers, maintaining professionalism, empathy, and efficiency in every interaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person, ensuring timely and accurate information.
  
• Handle customer complaints and resolve issues efficiently while maintaining a high level of customer satisfaction.
  
• Process orders, returns, payments, or account updates as needed.
  
• Maintain detailed and accurate records of customer interactions in the CRM system.
  
• Escalate complex issues to the appropriate department or supervisor when necessary.
  
• Follow up with customers to ensure their issues are resolved and their needs are met.
  
• Maintain up-to-date knowledge of company products, services, and policies.
  
• Identify opportunities to improve customer service processes and share feedback with management.
  
• Meet or exceed individual and team performance targets (e.g., response time, resolution rate, satisfaction score).

Skills:

• Excellent communication (verbal and written) and interpersonal skills.
  
• Strong problem-solving and conflict-resolution abilities.
  
• Proficient in using computers, CRM software, and MS Office applications.
  
• Ability to multitask, prioritize, and manage time effectively.
  
• Empathetic, patient, and customer-focused attitude.

Why Join Us:

• Competitive salary and benefits package.
  
• Career growth and training opportunities.
  
• Supportive, team-oriented work environment.

If Interested call

HR Tarun 8810706411

Or drop Your Cv on

partners@niftel.com