Customer Care Executive

Job Title: Customer Support Executive – TU Voice (International Voice Process)
Location: Malad
Employment Type: Full-time
Shift: Rotational shifts including night shifts
Working Days: 5 days a week with 2 rotational week-offs

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for our TU Voice Process. This is an excellent opportunity for HSC pass candidates with minimum 6 months of experience (on paper) or graduate freshers to build a career in customer service with a leading organization.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Resolve customer queries efficiently and provide accurate information.
• Maintain high levels of customer satisfaction through prompt and effective support.
• Follow communication procedures, guidelines, and policies.
• Ensure timely follow-up and closure of customer requests or complaints.

Eligibility Criteria:

• Education:
• HSC (12th pass) with minimum 6 months of experience (on paper)
• OR Graduate Freshers
• Experience: 0 – 1 year in a voice-based customer service role preferred
• Skills Required:
• Excellent verbal communication skills in English
• Ability to handle rotational shifts, including night shifts
• Good problem-solving skills and a customer-first attitude
• Availability: Immediate joiners preferred

Compensation:

• Salary: ₹25,950 (in-hand)
• Incentives: Performance-based incentives
• Attendance Bonus: Up to ₹4,000/month

Perks & Benefits:

• 5-day working week
• Professional work environment
• Growth and learning opportunities in the BPO sector

Note: This is a voice-based process and candidates must be comfortable with rotational shifts and night shifts.

Job Types: Full-time, Permanent

Pay: ₹10,518.29 - ₹28,814.27 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Speak with the employer
+91 9152531901Application Deadline: 01/08/2025