Customer Care Executive

Job Description

Overview The Customer Support Executive plays a crucial role in maintaining the company's relationship with its customers by providing exceptional service and support. This position is important as it acts as the frontline representative of the organization, ensuring that customer inquiries and issues are resolved efficiently. Job Location - Dwarka Sector 13 Key Responsibilities Handle customer inquiries through phone, email, or live chat. Provide accurate information about products and services. Resolve customer issues and complaints in a timely manner. Assist customers with product navigation and troubleshooting. Collaborate with other departments to resolve complex issues. Educate customers about new products and features. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet performance metrics, including response time and customer satisfaction scores. Participate in training sessions to enhance product knowledge. Contribute to teamwork by sharing insights and best practices. Stay informed about company updates, changes, and industry trends. Required Qualifications High school diploma or equivalent; degree preferred. Proven experience in a customer support role. Strong verbal and written communication skills. Ability to listen actively and understand customer needs. Experience with CRM software or similar tools. Strong problem-solving skills and patience. Ability to handle difficult customer interactions with diplomacy. Capable of working in a fast-paced environment. Team player with an aptitude for collaboration. Strong organizational skills with attention to detail. Desire for continuous learning and development. Skills: customer,skills,resolve,customer support,crm,crm software,chat,communication,communication skills,calls,emails,customer management,problem solving Show more Show less