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Customer Care Executive

Customer Care Executive

Globiva

0 - 1 years

2 Lacs

Gurugram Delhi / NCR

Posted:1 month ago| Platform:

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Skills Required

Fluent BPO Communication Skills English Fluent English Spoken English Domestic BPO English Literature Voice Process Grammar

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Customer service roles involve interacting with customers to answer inquiries, resolve issues, and ensure their satisfaction . These roles can range from answering phone calls and emails to handling complex problems and providing proactive support. Responsibilities include processing orders, managing complaints, and providing information about products or services. Key Responsibilities of Customer Service Roles: Answering Inquiries: Addressing customer questions, providing information, and guiding them through processes. Resolving Issues: Troubleshooting problems, offering solutions, and escalating complex issues to appropriate teams. Processing Orders: Handling online orders, returns, refunds, and exchanges. Managing Complaints: Addressing customer concerns, empathizing with their emotions, and finding solutions. Providing Information: Explaining product features, company policies, and procedures. Ensuring Customer Satisfaction: Tracking customer satisfaction, soliciting feedback, and ensuring a positive experience. Maintaining Records: Keeping accurate records of customer interactions and transactions. Collaborating with Teams: Working with internal departments to resolve issues and improve the overall customer experience. Staying Updated: Keeping up-to-date on product knowledge, company policies, and best practices. Identifying Sales Opportunities: Identifying opportunities to upsell or cross-sell products and services. HR:- ASHISH SANGWAN CONTACT:-9266023480 WALKIN INTERVIEW AVAILABLE.

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Customer Care Executive