Customer Care Executive

The Customer Care Executive will be responsible for managing customer interactions and ensuring an exceptional service experience. The role involves handling inquiries, resolving complaints, and providing accurate information about products and services to maintain high levels of customer satisfaction. Key Responsibilities: * Handle inbound and outbound customer calls, emails, or chat support in a professional manner. * Identify customer needs and provide appropriate solutions promptly and efficiently. * Resolve product or service issues by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. * Maintain customer records by updating account information in CRM systems. * Escalate unresolved issues to the appropriate internal teams when necessary. * Provide product/service information and guidance to customers. * Meet individual and team performance metrics including response time, quality, and customer satisfaction. * Contribute to a positive customer experience by maintaining empathy, patience, and professionalism. Collect feedback and suggest improvements to enhance service processes. Key Skills & Competencies: * Excellent verbal and written communication skills. * Strong listening and problem-solving abilities. * Patience and emotional intelligence to handle difficult situations. * Basic computer literacy (CRM tools, MS Office, email, chat platforms). * Ability to multitask, prioritize, and manage time effectively. * Customer-first mindset with a proactive approach. Qualifications: * Minimum: High school diploma or equivalent (bachelor’s degree preferred). * 1–3 years of experience in a customer service or support role (freshers can apply for entry-level). * Experience in [industry, e.g., e-commerce] will be an added advantage.