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Customer Care Executive

Customer Care Executive

eClerx

1 - 4 years

1 - 6 Lacs

mumbai thane navi mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

inbound process credit card phone banking officer tellecalling international bpo inbound customer service bpo customer service csr outbound process phone banking voice process cse customer care

Work Mode

Work from Office

Job Type

Full Time

Job Description

eClerx is Hiring for campaign execution & offer management

Work Mode : Work from office

Shift Timing : Extended EMEA Shift

Campaign Offer Configuration Specialist

Key Highlights:

End-to-end setup and QA of credit card campaign offers
Exposure to cashback, rewards, APRs, and acquisition offers
Strong Excel usage and SOP-driven execution
Work from Office | Extended EMEA shift | 5 days working

Preferred Background:

Financial services / credit card contact center experience
Excellent attention to detail and process adherence
Cognos experience is a plus

Execution & Operational Excellence

Extremely
detail-oriented
, with the ability to execute repetitive yet critical configurations without error.
Comfortable working in a
process-driven BPM environment
, following SOPs, checklists, and QA controls.
Strong
Microsoft Excel skills
for:

Data validation
Offer tracking
Reporting and reconciliation

Preferred Skills

Cognos experience
or familiarity with analytics and reporting tools used in BFSI environments.
Prior exposure to
campaign operations, offer management, or marketing support processes
within a BPM setup.

Email ID

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