Customer Care Executive || E-Commerce Voice Process

Wsne Consulting

1 - 4 years

1 - 3 Lacs

gurgaon haryana india

Posted:6 hours ago| Platform: Foundit logo

Apply

Skills Required

voice process e-commerce support communication active listening order management issue resolution customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Support
: Handle inbound customer calls related to order inquiries, returns, exchanges, product details, and delivery statuses.
Product Assistance
: Provide accurate information regarding products, pricing, availability, and promotions.
Order Management
: Assist customers with placing orders, modifying existing orders, tracking shipments, and resolving order-related issues.
Issue Resolution
: Address and resolve customer complaints, issues, or concerns regarding products or services in a professional manner.
Returns & Refunds
: Manage return requests, ensure that the return process is smooth, and initiate refunds where applicable.
Customer Engagement
: Maintain a positive and helpful tone, building rapport with customers to ensure a high level of satisfaction.
Database Management
: Log customer interactions and transactions in the CRM system, ensuring accurate records for future reference.
Follow-up
: Ensure timely follow-up with customers to confirm issues are resolved, or provide updates on order status.
Collaboration
: Work with other departments, including the logistics and billing teams, to address customer needs effectively.
Compliance
: Ensure compliance with company policies and procedures, providing accurate information and resolving customer issues within the service level agreements (SLAs).

More Jobs at Wsne Consulting

International Customer Service : Voice Process || Fresher/Experienced

Gurugram

Experience: Not specified

INR 3 - 5 Lacs

Analyst Trainee || BCA/ BSC Freshers

Chennai, Coimbatore, Bengaluru

Experience: Not specified

INR 2 - 2 Lacs

US/UK Customer Support Jobs - Bulk Hiring - All Graduates Can

Gurugram, Delhi / NCR

Experience: Not specified

INR 3 - 5 Lacs

Mega Walk-in Drive: International Customer Support (Voice/Non-Voice)

Gurugram, Delhi / NCR

Experience: Not specified

INR 3 - 5 Lacs

International BPO Jobs - Bulk Hiring For Voice/Chat Process - Fresher

Gurugram, Delhi / NCR

Experience: Not specified

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.