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Customer Care Executive

Customer Care Executive

Channelplay

0 - 2 years

1 - 3 Lacs

Lucknow Uttar Pradesh India

Posted:11 hours ago| Platform: Foundit logo

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Skills Required

Sops Professional CRM products

Work Mode

On-site

Job Type

Full Time

Job Description

Respond to customer queries and issues via phone, email, and chat in a timely and professional manner.
Provide accurate information related to products/services and troubleshoot basic technical or process-related concerns.
Escalate complex issues to the appropriate department and follow up for resolution.
Log all interactions in the CRM system and maintain updated records.
Ensure high levels of customer satisfaction by delivering prompt and empathetic service.
Adhere to internal processes, SOPs, and quality standards.
Support internal teams or departments with helpdesk-related tasks when needed.

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