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Customer Care Executive

0 - 2 years

1 - 3 Lacs

Posted:11 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Respond to customer queries and issues via phone, email, and chat in a timely and professional manner.
  • Provide accurate information related to products/services and troubleshoot basic technical or process-related concerns.
  • Escalate complex issues to the appropriate department and follow up for resolution.
  • Log all interactions in the CRM system and maintain updated records.
  • Ensure high levels of customer satisfaction by delivering prompt and empathetic service.
  • Adhere to internal processes, SOPs, and quality standards.
  • Support internal teams or departments with helpdesk-related tasks when needed.

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