Customer Care Executive (CCE)

Job Title: Customer Care Executive
Location: Parkstreet
Department: Quality Department
Reports To: Customer Relationship Manager / CEO
Company: Premier Carworld Pvt. Ltd. (Authorised Maruti Suzuki NEXA Dealership)
Employment Type: Full-time

Job Summary:

As a Customer Care Executive at Maruti Suzuki NEXA – Premier Carworld Pvt. Ltd., you will be the face of the brand, responsible for delivering a premium customer experience. Your primary role will involve handling customer queries, managing post-sales interactions, coordinating service follow-ups, and ensuring complete customer satisfaction in line with NEXA’s values of hospitality and relationship building.

Key Responsibilities:

• Greet and attend to walk-in customers at the NEXA showroom or service center with professionalism and warmth.
• Handle inbound and outbound calls, emails, and messages related to customer inquiries, feedback, complaints, or service reminders.
• Ensure timely resolution of customer concerns by coordinating with relevant departments (sales, service, delivery, etc.).
• Maintain accurate records of customer interactions, service follow-ups, and satisfaction levels using CRM software or designated tools.
• Assist in post-sale documentation and delivery coordination to ensure a seamless handover experience.
• Conduct regular follow-up calls after vehicle purchase or servicing to ensure satisfaction and address any issues.
• Collect customer feedback and escalate critical concerns to the management.
• Promote value-added services, extended warranties, insurance renewals, and accessories when appropriate.
• Support dealership events, test drive campaigns, or customer relationship programs organized under NEXA initiatives.
• Adhere to Maruti Suzuki NEXA standards of communication, grooming, and behavior.

Key Skills & Competencies:

• Excellent verbal and written communication skills (English, Hindi, and local language).
• Strong interpersonal skills with a customer-first attitude.
• Ability to handle pressure and manage difficult customer situations with patience.
• Good organizational and multitasking abilities.
• Proficient in MS Office and CRM systems.
• Knowledge of automobiles (preferred but not mandatory – training will be provided).

Educational Qualification:

• Minimum: Graduate in any discipline
• Preferred: Degree or Diploma in Customer Relationship Management, Marketing, or Hospitality

Experience:

• 0.6 months – 3 years in customer service, preferably in the automobile, retail, hospitality, or service industries.
• Freshers with excellent communication skills and a passion for customer service are welcome.

Compensation & Benefits:

• As per industry standards
• Incentives linked to customer satisfaction and performance metrics
• Opportunities for training and career growth under the Maruti Suzuki NEXA framework

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Work Location: In person