Customer Care Executive

Company Overview

Bawse Baby is a sustainable baby and toddler essentials brand based in Tirupur. We create eco-friendly, GOTS-certified, and skin-safe products for newborns and toddlers, blending comfort, fashion, and sustainability. With the tagline “By hand from the heart,” we are committed to offering parents thoughtful products and exceptional service.

Role Overview

The Customer Care Executive will be the first point of contact for our customers. This role involves handling customer queries, resolving issues, guiding customers through purchases, and ensuring a delightful post-purchase experience. The executive will represent Bawse Baby’s voice and values, ensuring every customer feels supported and valued.

Key Responsibilities

• Answer and manage customer queries via phone, WhatsApp, email, and social media.
• Provide detailed information about products, sizing, fabric, and usage.
• Handle order-related queries: order status, returns, exchanges, and delivery updates.
• Resolve customer complaints efficiently and with empathy.
• Assist in order confirmations and follow-ups.
• Maintain customer records and update CRM with accurate details.
• Coordinate with logistics and warehouse teams to ensure smooth dispatches.
• Collect customer feedback and share insights with the team to improve service.
• Promote customer loyalty by providing personalized support and recommendations.

Skills & Qualifications

• Excellent communication skills in English and Tamil (Hindi is a plus).
• Strong problem-solving and conflict-resolution abilities.
• Patient, empathetic, and customer-first approach.
• Basic computer knowledge (MS Office, CRM tools, WhatsApp Business).
• Prior experience in customer service, preferably in e-commerce, is an added advantage.

What We Offer

• Opportunity to work with a fast-growing sustainable brand.
• Supportive and collaborative work culture.
• Growth opportunities in customer success and operations.