About Us At Bawse Baby , we believe in making childhood essentials that are safe, sustainable, and stylish . Based in Tirupur, we specialize in GOTS-certified fabrics and create baby and toddler essentials that are free from harmful dyes and chemicals — perfect for delicate little ones. Our tagline, “By hand from the heart” , reflects the love and care we put into every product we make. We’re now looking for a Customer Care Executive to join our growing team and be the warm, reliable bridge between our brand and our customers. Job Summary As a Customer Care Executive , you’ll be the first point of contact for our customers, assisting parents with their queries, guiding them through our sustainable baby essentials, and ensuring they enjoy a smooth and delightful experience with Bawse Baby. Responsibilities Handle customer queries via phone, WhatsApp, email, and social media with professionalism and empathy. Assist with order placement, tracking, returns, and exchanges. Provide accurate product and sizing guidance, while highlighting Bawse Baby’s sustainable practices. Resolve complaints promptly by coordinating with internal teams and following up with customers. Collect and share customer feedback to improve products and service. Requirements 1 year of experience in customer service (preferably in e-commerce or retail). Strong communication skills in English and Tamil (Hindi is a plus). Empathetic, patient, and customer-first attitude. Ability to multitask and handle queries across different channels (phone, WhatsApp, email, social media). Basic computer knowledge (Excel, CRM tools, order management systems). What We Offer A chance to be part of a purpose-driven, sustainable brand . Friendly, growth-oriented work environment. Opportunity to grow with a fast-scaling startup in the baby essentials space. 📍 Location : On-site, Coimbatore, Tamil Nadu 🕒 Job Type : Full-time
Company Description Bawse Baby is a sustainable baby essentials brand crafting GOTS-certified, chemical-free products for newborns and toddlers. Based in Tiruppur, we design and manufacture eco-friendly clothing and diapering necessities that are safe, stylish, and gentle on sensitive skin—reflecting our motto: "By hand from the heart." Role Description This is a full-time on-site role for a Shipping & Logistics Coordinator, located in Tiruppur. The role involves managing daily shipping and logistics operations, coordinating with suppliers and customers, handling inventory management, and ensuring timely delivery of products. Additional responsibilities include maintaining shipping documents, monitoring supply chain activities, and resolving any issues that arise during the shipping process. Qualifications Inventory Management and Supply Chain Management skills Attention to details Ability to work independently and handle multiple tasks efficiently Experience in the logistics or shipping industry is a plus Bachelor's degree in Logistics, Supply Chain Management, Business, or related field Location: Mangalam Road, Tirupur.
Company Overview Bawse Baby is a sustainable baby and toddler essentials brand based in Tirupur. We create eco-friendly, GOTS-certified, and skin-safe products for newborns and toddlers, blending comfort, fashion, and sustainability. With the tagline “By hand from the heart,” we are committed to offering parents thoughtful products and exceptional service. Role Overview The Customer Care Executive will be the first point of contact for our customers. This role involves handling customer queries, resolving issues, guiding customers through purchases, and ensuring a delightful post-purchase experience. The executive will represent Bawse Baby’s voice and values, ensuring every customer feels supported and valued. Key Responsibilities Answer and manage customer queries via phone, WhatsApp, email, and social media. Provide detailed information about products, sizing, fabric, and usage. Handle order-related queries: order status, returns, exchanges, and delivery updates. Resolve customer complaints efficiently and with empathy. Assist in order confirmations and follow-ups. Maintain customer records and update CRM with accurate details. Coordinate with logistics and warehouse teams to ensure smooth dispatches. Collect customer feedback and share insights with the team to improve service. Promote customer loyalty by providing personalized support and recommendations. Skills & Qualifications Excellent communication skills in English and Tamil (Hindi is a plus). Strong problem-solving and conflict-resolution abilities. Patient, empathetic, and customer-first approach. Basic computer knowledge (MS Office, CRM tools, WhatsApp Business). Prior experience in customer service, preferably in e-commerce, is an added advantage. What We Offer Opportunity to work with a fast-growing sustainable brand. Supportive and collaborative work culture. Growth opportunities in customer success and operations.