Customer Care Executive

Alike Io

1 - 2 years

4 - 5 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Email Etiquette Calls Handling Empathy Chat Support English Language Customer Service Hindi

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

Customer Consultation
: Engage with customers to understand their travel preferences, needs, and budgets.
Travel Planning
: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.
Booking Management
: Assist clients with booking accommodations, transportation, tours, and other travel-related services.
Ongoing Support
: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.
Stay Updated
: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.
Feedback Loop
: Collect and analyze feedback from travelers to constantly refine and improve our offerings.
Team Collaboration
: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.

Key requirements for the role

At least 2 year's experience in a customer service role in the services industry.
Experience of working in the travel industry will be an added advantage.
Good knowledge of popular travel destinations, culture, and trends.
Comfortable working in shifts
Proficiency in using CRM systems and software.
Excellent communication (both written and verbal) and negotiation skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.

Benefits

Competitive salary and benefits
A supportive and ambitious team to help you grow

www.alike.io

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